PROCESSING + SHIPPING + RETURNS
Standard processing time is between 3-6 business days, Monday through Friday 10am to 6pm PST. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.
Although we try to get your hair to you as fast as humanly possible, please don’t order hair less than 48 hours before you need it! It's always best to give yourself at least a 3 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.
We always ship from our warehouse in NY. We offer free shipping for all our USA orders. If your order is urgent, please call us to pay extra $35 for OVERNIGHT SHIPPING, it usually takes 1-3 business days to arrive.
- We don't process orders on Weekends. Shipping companies does not ship on Sundays. Please choose the right shipping method when you order after Friday.
- Processing & shipping times may be extended during sales & holidays.
- Discounts cannot be applied or changed after you've made your purchase.
- Discounts Code only can applied on Regular Price Products.
- Multiple discounts cannot be applied to orders.
Please make sure to enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
UNFORTUNATELY WE DO NOT ACCEPT RETURNS, ONLY EXCHANGES!